CALL US: 64 3 304 7804  |  6 Church Street, Akaroa, NZ

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20% OFF ALL PACIFIC PEARL JEWELLERY 

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Delivery Info

NEW ZEALAND - FREE DELIVERY & INSURANCE FOR ORDERS OVER NZ$50. 

New Zealand deliveries under $50 the courier and insurance costs are $6.00.
1-3 working days for delivery. Same day dispatch 
For heavier items such as crystal or mineral specimens, we reserve the right to add a freight cost depending on the weight and delivery address.  We will be happy to advise you of the freight charges prior to dispatch.

AUSTRALIA -FREE DELIVERY & INSURANCE FOR ORDERS OVER NZ$100

Australian deliveries under NZ$100  the postage and insurance is NZ$15.  
3-8 working days for delivery.
For heavier items such as crystal or mineral specimens, we reserve the right to add a freight cost depending on the weight and delivery address.  We will be happy to advise you of the freight charges prior to dispatch.
Please note: as the importer of our products, you may be required to pay tax or customs duty when the item reaches your country. 

USA, CANADA, UK, EUROPE, SINGAPORE & CHINA - 
FREE DELIVERY AND INSURANCE FOR ORDERS OVER NZ$200

For orders NZ$101 - NZ$199 the freight and insurance is $25
For orders under NZ$100 the freight and insurance is NZ$35.
3-8 working days for delivery.

For heavier items such as crystal or mineral specimens, we reserve the right to add a freight cost depending on the weight and delivery address.  We will be happy to advise you of the freight charges prior to dispatch.
Please note: as the importer of our products, you may be required to pay tax or customs duty when the item reaches your country. 

ALL OTHER COUNTRIES - FREE DELIVERY AND INSURANCE FOR ORDERS OVER NZ$400.
For orders between NZ$201 - NZ$399 the freight and insurance is NZ$50
For orders under NZ$200 the freight and insurance is NZ$80
3-10 working days for delivery. 
For heavier items such as crystal or mineral specimens, we reserve the right to add a freight cost depending on the weight and delivery address.  We will be happy to advise you of the freight charges prior to dispatch.
Please note: as the importer of our products, you may be required to pay tax or customs duty when the item reaches your country. 
 

 

Returns & Refunds

It's simple - we want you to be happy with your purchase. Therefore, if you are not satisfied with your purchase for any reason, return it and we will refund the cost (of the goods only). The customer pays for any freight charges incurred. Refunds for damaged returns will be given at the discretion of management. Please contact us before returning any items. All returns within New Zealand must be made within 7 days, all overseas returns must be made within 30 days of dispatch. 

If a return is due to a shipping error, fault, or product damage, then the costs of the return postage will be met by Fire & Ice. Any costs paid by the customer in this case will be refunded upon receipt of a suitable invoice/receipt showing delivery costs. 

Fire & Ice complies with the New Zealand Consumer Guarantees Act 1993.


Gifting to a New Zealand or overseas address :

We can send a gift from you direct to a New Zealand or overseas address. 
We will gift wrap your purchase and include a small personalised card. Alternatively, you may wish to send an e-card to us, and we can then include it with your gift.

In the "Comments" window in your shopping cart include the text of your message, the name and address of the recipient you are gifting to, the date you would like the gift delivered and we will take care of the rest. This service is complimentary. No receipts will be sent with the gift but we will send you the transaction details by email.



Materials


Agate - Amazonite - Amethyst - Ametrine - Ammolite - Ammonite - Aquamarine - Aventurine - Blue Lace Agate - Blue Topaz - Carnelian - Chalcedony - Charoite - Chinese Jade - Chrysocolla - Chrysoprase - Citrine - Cobalt Calcite - Copper - Coral - Diamond - Diopside - Drusy Quartz - Emerald - Eudialite - Fluorite - Fossil - Garnet - Gaspeite - Golden Beryl - Goldstone - Green Amethyst - Green Garnet - Heliodor - Hematite - Iolite - Jade - Jasper - Kunzite - Kyanite - Labradorite - Lapis Lazuli - Larimar - Lava stone - Lepidolite - Malachite - Moldavite - Moonstone - Mother of Pearl - Multi-stone - Mystic Topaz - Obsidian - Onyx - Opal - Paua Pearl - Paua Shell - Pearl - Peridot - Prasiolite - Pyrite - Quartz - Rhodochrosite - Rose Quartz - Ruby - Ruby and Zoisite - Ruby Rock - Rutile Quartz - Sapphire - Seraphinite - Serpentine - Smokey Quartz - Spectrolite - Star Diopside - Stitchtite - Sugilite - Sunstone - Tanzanite - Tektite - Tiffany Stone - Tiger Eye - Titanium Quartz - Tourmalinated Quartz - Tourmaline - Tsavorite Garnet - Turquoise - White Topaz - Zebra Stone - Zircon -
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